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At our company, we take great pride in providing our customers with high-quality products and exceptional service. As part of our commitment to customer satisfaction, we have implemented a 1-day replacement policy for specific cases. This policy applies to instances where a wrong item has been received or when a defective or damaged item has been received. In order to ensure the validity of these claims, we require that the customer provides a verified unboxing video as proof. This policy allows us to quickly and efficiently address any issues that may arise, and ensure that our customers receive the correct and undamaged products they deserve. We value our customers and their trust in our brand, and we are dedicated to resolving any issues in a timely and professional manner.